Customer service language

Customer service talk translation

It's company policy - I have no actual reason why it happened
We'll look into it - Give me some time to find an excuse
It's in the contract - I'm making up small print on the fly
Are you sure? - You liar!
You must speak to someone else - I'm about to hang up
Who did you speak to? - I know you don't remember
We'll call you back - Go fuck yourself